Privacy policy

This page explains what personal information Radon Mitigation in York collects, why, and what we do with it. The short version: we collect only what you give us when you ask for help or write to us, we pass a request on to the businesses that can do the work, and we do not sell information to anyone.

What we collect and why

When you ask us to find a pro. The name, phone number, email address, location and description of the job that you type into our form. We use them to pass your request to one or more listed businesses that serve your area and do that kind of work, and to follow up with you about it.

When you call or text the number on this site. The number rings a voicemail run by this directory, not a business. We keep your phone number, the recording of your message and a written transcript of it, and any text messages you send, so that we can pass your request on and get back to you.

When you write to us about a listing. Corrections, removal requests, listing submissions and other messages sent through our forms are kept with your name and contact details so that we can act on them and keep a record of what was changed and why.

When you use the site. Our pages record counts: how many times a page was viewed, and how many times a phone number or website link on it was used. The counter sends the page address and the listing shown, and the server notes the device type (phone, tablet or desktop). No cookie is set, no identifier is stored, and the counts are kept only as daily totals. Our hosting provider keeps ordinary server logs, including IP addresses, for security and to run the service.

Listed businesses. When you ask us to find a pro, we give your request, with your contact details, to the businesses we pass it to, so that they can get in touch. From then on they hold your details under their own privacy policies. We tell you which businesses we referred your request to if you ask.

Service providers. Companies that run parts of the site for us process information on our behalf and only on our instructions:

Cloudflare hosts the site and stores our records, voicemail recordings and images, sends our notification emails.

Twilio provides our phone number, connects calls, records voicemails, produces transcripts and carries text messages. Once a voicemail is stored with us and transcribed, Twilio's copy is deleted.

Where the law requires it. We disclose information when we are legally required to, and not otherwise. We never sell personal information or share it for advertising.

Where it is stored

Our records, recordings and images are stored in data centres in North America, and pages are delivered through Cloudflare's worldwide network. Your information may therefore be stored or processed in a country other than your own, where it can be subject to the laws of that country.

A business that claims or sponsors a listing may receive totals about its own listing: how many times it was viewed, how many people tapped its phone number or visited its website, and how many requests we passed on to it. These are counts. They never say who you are.

About business listings

Listings are put together from public sources: the business's own website and public lists such as licensing and certification registries. We publish business contact details, the trades and areas a business serves, and ratings from named public sources with the date we last checked them. We do not collect or publish reviews ourselves.

If you run a listed business, you can claim your listing. To have a listing corrected or removed, use our contact form and choose the matching option; each listing page has links that open the form with that listing filled in. If you work from home and would rather not show a street address, tell us through the form and we will show your town instead.

How long we keep it

We keep requests, voicemails, texts and listing correspondence for as long as we need them to pass a job on, to follow up and to keep a record of which businesses we referred it to. We delete them sooner if you ask. Page counts are kept as daily totals.

Your rights

Wherever you live, you can ask to see the personal information we hold about you, to correct it, or to have it deleted, and you can withdraw your consent to our using it. Where the law where you live gives you further rights, such as a state privacy law in the United States, we honour those too. Send your request through our contact form, choosing "My personal information", and give the email address or phone number you used with us so we can find your records. We may check that the request comes from you before acting on it. We will answer within 30 days.

Cookies and tracking

The public site sets no cookies and runs no advertising or analytics trackers. A video in a guide loads from YouTube only when you press play. Links to business websites, and the share buttons on guides, take you to other sites with their own privacy policies.

Children

This site is for adults arranging work on a property. We do not knowingly collect information from anyone under 16; if you believe a child has sent us their details, tell us and we will delete them.

Contact and changes

Radon Mitigation in York is an independent directory. For corrections, removals and anything about your information, please use our contact form or write to hello@radonmitigationinyork.com. If we change how we handle personal information, we will update this page and the date below.

Last updated 25 October 2026.